Frequently Asked Questions
Everything you need to know about your next designer find.
Are all items on Lost Designer authentic?
Absolutely. Every piece in our collection undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before it is listed.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 14-day return window for all items, provided the security tag remains attached and the item is in its original condition. Please note that return shipping costs are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are determined by your local customs office.